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Terms & Conditions

"We", "us" and "our" all refer to "". "You" and "your" all refer to the "customer".

Please read your confirmation and the following terms and conditions carefully to ensure full understanding of the terms on which reservations are accepted.


Full pre-payment is required at time of booking by credit card, debit card or an gift voucher.

Call charges's call centre can be contacted on 08430 55 44 33. This is a service number which will incur a charge. Charges will vary depending on your mobile or landline provider.

Arrival and departure

Some hotels can accommodate the early arrival of guests; however it is unlikely that bedrooms will be available before 3pm. It is requested that guests vacate their rooms before 11am although this may vary from hotel to hotel.



If you change your break

If, after your confirmation has been issued, you wish to change your break arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. You will be asked to pay any cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

If we change your break

We reserve the right to vary, amend or cancel any of the arrangements stated should we find it necessary in circumstances beyond our control (for example, due to changes in government legislation) before confirming your booking. If we are required to make any changes to the arrangements detailed, you will be informed of such changes before you commit. If we make a major change to your break after confirmation, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked break and receiving a full refund of all monies paid.

If you cancel your break

We regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss, as a result of "force majeure". In these terms and conditions "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

If we cancel your break

We reserve the right under any circumstances to cancel your break arrangements. If we do so (except where the cancellation is due to your failure to pay the required payment) you can choose either to take alternative holiday arrangements from us if available (if the alternative is of a lower standard you will receive a refund of the difference in price) or accept a full refund.

Meals & inclusions

With the exception of Christmas, Twixmas and New Year Breaks, all evening meals are a minimum of two courses or subject to a dinner allowance. This dinner allowance can be exceeded if you wish, where applicable, with any excess charge to be settled by you directly with the hotel on departure. Where a "Bottle of wine", "Bottle of Prosecco", "Bottle of Champagne", "Bottle of fizz", or "Bottle of bubbly" is stated as an inclusion in your break, this is one per couple, per stay, unless otherwise stated. When booking a spa break, you must check availability with the hotel direct, and in advance, concerning actual spa treatment appointments, to ensure these are available over the suitable duration of your stay.

Disabled facilities

Not all hotels can offer disabled facilities and not all areas of the hotels may be easily accessible. Please check at the time of booking as to the suitability for your requirements, our Sales Agents will be happy to advise. Please clearly state any special requirements at the time of booking.

Group bookings

Website rates apply only to individual bookings. Group rates are available on request.


If WiFi is available in a hotel - restrictions may apply e.g. only available in public areas. WiFi is not guaranteed to be operational at all times.

Children’s reductions

Child payment policies vary from hotel to hotel. Guests should please enquire at the time of booking as to the policy for their requested hotel.

Special requests

All special requests made by you at the time of booking will be passed onto the hotel which will make every reasonable effort to meet these but unfortunately they cannot be guaranteed.


If you have a problem during your break, you must inform the hotel (the manager, owner or duty manager) which has a responsibility to remedy any issue or provide explanation. It is essential that you communicate any complaint to the supplier of the services in question without delay whilst on your break. If your complaint is not resolved at this stage, please follow this up within 14 days of your departure by emailing or writing to our Customer Services Department at 1 Queen Charlotte Lane, Edinburgh EH6 6BL providing your booking reference and all other relevant information. If you fail to follow this complaint procedure, this may affect your rights under this contract and prohibit an outcome in your favour.


We will not be liable where any failure in the performance of the contract is due to: you; or a third party or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we, even with all due care, could not foresee or forestall. Our liability shall be limited to a maximum of two times the cost of your break. Our liability is also limited in accordance with and/or in an identical manner to any relevant international convention, for example the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim.

Data protection

As a result of processing your booking, we will retain your name, address and in some circumstances other information about you which constitute "personal data" in line with General Data Protection Regulation (GDPR). We will use this personal data for the purposes of providing your break. We will only send you information about future offers and services from us if you are on our mailing list, or if you specifically opt in to our mailing list from 25th May 2018. If you wish to opt out of receiving information on further offers and services provided by, you can do so by clicking the unsubscribe link present on every marketing email you will receive. If it is our postal database you wish to opt out of, please let us know by email at or write to us at:


Data Protection Department,,

1 Queen Charlotte Lane,




If you wish to access your personal data held by us, please write to the same address.

For more information on how we deal with your personal information, please read our privacy policy.

Governing law

We will attempt to resolve any disagreements quickly and efficiently. If you are unhappy with the way we deal with any disagreement and wish to take court proceedings, this must be done so within Scotland.

Images and maps give no authority to any third party to use any image contained within this website. Images used under agreement from must not be reproduced unless permission is sought from Any failure to comply with terms and conditions as laid out by may be contested by Visit Britain. Images purchased and used under license from must not be reproduced. Please note, maps and character images represented in the website are for illustrative purposes only. Hotel images are supplied by the individual hotel and must not be reproduced by any third party unless permission is sought.

Customer reviews

All reviews featured on this website have been sourced direct from customer feedback.


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