Skip to main content

Got a question?

Frequently Asked Questions

From bookings and payments, to hotel information, on this page you will find useful information about booking a hotel break with


All prices are per room per night, based on two sharing a double or twin room.

In order to ensure that we are offering the latest deals and offers and to reduce the amount of paper we use, our breaks are only listed on the website.

Our breaks are all self-drive; however, our reservations team can advise you of public transport options from your home to the hotel.

Making a Booking

You can use our website to choose a break and then follow the prompts through to make a booking. Alternatively, you contact our friendly UK-based reservations team by calling 08430 55 44 33.

Each break is different and the inclusions will be clearly detailed on each booking confirmation. If you have any queries about your chosen break you can call us on 08430 55 44 33.

No, we do not charge an administration fee.

Yes. If there are any extras you would like to add, please call us on 08430 55 44 33.

We do have family rooms available at many hotels. If your chosen hotel fails to show availability of a specific room type then please call our reservations team and they can check availability for you.

To book a disabled adapted room, check availability of a room suited to your needs. Crerar Hotels will always aim to provide reasonable adjustments where appropriate and possible, however the historical and practical nature of many buildings can present challenges which are unique to each property. Therefore any prior knowledge of these requests will ensure that we are better placed to be able to accommodate guests and make reasonable adjustments. To enquire about dietary requirements or inform us of disability needs, please call us directly on 08430 55 44 33.

Yes, if making the booking online or over the phone we will send confirmation to the email address on your account.

By calling us on 08430 55 44 33 or sending us an email to A group is classed as a booking for 20 people or more.

Please call us on 08430 55 44 33, option 2, to discuss making an amendment to your booking.

Our partner hotels supply a minimum of two courses for dinner or apply a dinner allowance against their a la carte menu.


Yes, we do.

We accept all major debit and credit cards including American Express.

Yes they are; we use a secure payment gateway and information is stored securely and never used for marketing purposes.


You can do this online and have it sent to your email address. If you wish to have a printed voucher sent via post, please call 08430 55 44 33. An administration and postage charge of £3.50 per voucher will be applied to your order.

In order to redeem your voucher, please call 08430 55 44 33. Please ensure you have the unique code to hand.

Our vouchers can be used for one year after the issue date. You only have to have made the booking before the expiry date.


All Crerar Hotels are dog friendly. Please give us a call on 08430 55 44 33 if you would like to discuss facilities at a particular hotel.

Some hotels charge a single room supplement. If you would like to find out which hotels to book without being charged a single room supplement, please call 08430 55 44 33.

These are displayed in your booking confirmation. Please call us on 08430 55 44 33 if you wish to confirm them before booking.

Please book your treatments in advance with your chosen hotel by calling them as soon as your booking has been made and quoting your booking reference.


By closing this message, you consent to our cookies on this device in accordance with our cookie policy unless you have disabled them.

Back to top

Book a room